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Create


Creating a bug report is not possible unless you are an administrator of the game. The best way to report bugs is by creating a forum topic in the bugs forum, or by opening a helpdesk ticket.
Do not message administrators privately, as this will slow down the process of getting the bug reported.

Overview


You can filter the page using the filters at the top right of the table. Here you can choose between a number of options such as if it is a bug report or a feature request, whether the bug is open or closed and by the category of the bug. You can view more details about a bug by clicking on the subject link.

Non-administrators can't create bug reports or feature requests, but they can add information to existing entries which is especially encouraged for bug reports as it helps to find the cause of the problem quicker. Please provide as much information as you can however if you need to provide sensitive data, please open a helpdesk ticket with the information and to which bug report it applies to. If people are affected by bugs, they can increase the priority by voting for the bug. Each bug has a priority which was determined by the administrators as how urgent this bug needs to be fixed. The same can be done with the feature requests if you feel a particular feature would be a good addition to the game. You can also follow updates on the bug reports or feature requests by clicking on the watch button.

State of bug report


There are different states for a bug report:
  • Awaiting classification: The status a bug report has when it's created. Once a bug report has been looked at, the status will change to one of the following below.

  • Requires investigation: The bug wasn't immediately reproduceable and requires additional investigation by the management.

  • Confirmed as a bug: The reported bug is an actual bug and will be fixed soon.

  • Not a bug: The bug report is not an actual bug and the behaviour as described is usually intended.

  • Flagged as duplicated bug: An earlier bug report has been opened already that concerns the same issue.

  • Fixed: The bug has been resolved.


State of feature request


There are different states for a feature request:
  • Awaiting classification: The status a feature request has when it's created. Once a feature request has been looked at, the status will change to one of the following below.

  • Researching: The feature request is being looked at to see if it would be a welcome addition to the game.

  • Accepted: The feature request has been accepted and work will begin soon to implement the feature into the game.

  • Rejected: The feature request has been rejected and not deemed to be a welcome addition to the game.

  • In progress: Work on implementing the feature into the game has begun but it is not complete.

  • Implemented: The feature has been added into the game.

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